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发布时间：2023-09-22 09:15:04 来源：文档文库

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赛赛汽车技术服务
同济大学

目录
1总纲.......................................................................................................................................12管理.......................................................................................................................................2
2.1加盟与退出................................................................................................................22.2经营与制度................................................................................................................3
2.2.1组织管理.........................................................................................................32.2.2经营指标.........................................................................................................32.3权利与义务................................................................................................................4
2.3.1连锁店权利与义务.........................................................................................42.3.2总部权利与义务.............................................................................................52.4人员与利润................................................................................................................62.5服务与设备................................................................................................................73服务.....................................................................................................................................11
3.1规与环境..................................................................................................................11
3.1.1服务规...........................................................................................................113.1.2服务环境.......................................................................................................123.2流程与承诺..............................................................................................................12
3.2.1服务流程.......................................................................................................123.2.2质量承诺.......................................................................................................16

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