︽英文文献翻译︾实习报告
题目：6—11
姓名：陈世龙学号：0902050233
学院：管理学院专业：工商管理班级：指导老师：朱春燕、朱黎佳时间：2013年1月18日
0902
【原文】：6—11
Answeringasetofcritical,next-orderquestionswillhelpadvanceeffortsanddeliversignificantbusinessvalue.Theoverarchingquestionishowtodevelopandsustainaservicecultureandmind-setinhistoricproductcompanies.Specifically,itisvaluabletounderstandhowtochangetoaserviceculture,howtocreateandleverageaburningplatformtoinitiateandsustainculturechange,andhowtoovercomeresistancetochangethatmayexist.Thisleadstothebigquestion:Canacompanytransformthecurrentemployeebasetooneof"thinking"and"acting"servicesandsolutionsratherthanproducts,orwillitbenecessarytohirenewemployeesoracquirecompaniesthatalreadyhaveanestablishedserviceandsolutionsculture.
JoeDoyle
AdministratoroftheGovernor'sofficeofConsumerAffairsTheStateofGeorgia,UnitedStates
Georgiastategovernment'sCustomerServiceInitiative,launchedbyGovernorSonnyPerduein2005,emphasizestherelationshipbetweencomplexorganizationsandtheircustomers.Theinitiativeengagesmorethan50executivebranchagenciesthatprovidenearly2,000uniqueservices,includinghealthandhumanservices,education,publicsafety,economicdevelopment,andtheinternalmanagementofthestateitself.Wearefocusingontheserviceexperiencefromthecustomer'spoint 