英语3 山大考试题库及答案
发布时间:2023-03-25 21:03:42 来源:文档文库
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英语3—线上
一、Cloze
Ms.Clarkisa"mysteryshopper,"oneofthousandsofcontractworkersthatcompanieshiretoposeasregularcustomersin#1#togaugecustomerservice,cleanlinessandwhetherastoreissellingaproductthatmeetscompanyspecifications.Mysteryshopperscanbefound,orrather,notfound,everywherefromrestaurantsandautomotiveshopstovideorentalchains,##2##storesanddepartmentstores.Theyplayaconstantcat-and-mousegamewithstoreandrestaurantemployeesandmanagers.Howeverit'snotall##3#andgames.
Onceinthefield,amysteryshopperwilltypicallyworkseveralstoresorrestaurantsperhour,takingmentalnoteswhileinside,thenjotingdown##4#notesaftertheyleave.
It'simportantformysteryshopperstobeasexactaspossible,becausetheclientcompaniesarelookingfordatatheycanuseto#5#theirservice.Companiesdon'tneedopinionbutfacts.
Nowadaysmysteryshoppersarearmedwithanumberofhi-techdevices,suchasadigitalscaleandadigitalthermometer,as##6#asahandheldPCforrecordingtheentireexperience.
It'sachallengingjobbutarewardingone.Mysteryshoppersstaydisguisedonlyuntilthe"shop"isfinished,andthen##7#themselvestothestoremanagementandawardprizestoemployeeswhoprovidedexcellentservice.
Tobeamysteryshopper,it'simportanttobeagoodobserver,butsometimesit'simportanttohavetherightprofile,#S#.Ifasecretshopperwillbesentin,forexample,todoahigh-endautomotiveshop,the##9#musthaveaparticularprofilethatmeetsahigh-end,luxurycar-typebuyerprofile."It'sachallengetoperformyourshopwithoutbeingdiscovered,"Ms.Clarksaid,
"becausemostofthepeoplethatweworkforarevery#10#ofthemysteryshoppingprogram."1、A、theorderB、ordersC、orderD、anorder标准答案是:C
2、A、convenienceB、convenientC、conveniencesD、convenients标准答案是:A
3、A、funnyB、funnilyC、funD、funs标准答案是:C
4、A、physicalB、practicalC.physicsD、practice标准答案是:A
5、A、improveB、proveC、understandD、know标准答案是:A
6、A、wellB、goodC、betterD、best标准答案是:A
7、A、referB、tellC、showD、reveal标准答案是:D
8、A、tooB、alsoC、eitherD、s0标准答案是:A
9、A、representativeB、candidateC、delegateD、member标准答案是:B
10、A、understandingB