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正在进行安全检测...

发布时间：2023-10-16 08:06:25 来源：文档文库

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包裹显示妥投客户没收到货，客户开了A-Z和信用卡拒付，以下是申诉模板
DearAmazon,Wearecontactingyouregardingourselleraccountsuspension.IunderstandthatrecentlyourperformancehasfallenbelowAmazon'starget.AftercheckingourODR,wefindthatthemainreasoncausedATOZclaimsandchargebacksisthatbuyerclaimtheydidnotreceivethepackage,whilethetrackingnumbershowsitwasdelivered.HighODRrateiscausedbybadlogisticservice.Stepswehavetakenandwillcontinuetotake:1,wehavechangedourlogisticscompany,wehavefoundabetterefficiencylogisticscompanytoofferthebetterservice,wewillensureeverycustomercanreceivetheirpackage.2,WewilluseFBAtofulfillpartofourorders.3,Wehaveandwillcontinuetooffergreatpurchaseexperiencetothecustomers.4,Wehavecheckedalltheproductswe'vebeensold,andremovedtheproductthatmayhaveproblems,wewillcontinuetodothistoofferthebestservicetothecustomer

5.Improvingourservicelevel;a.Answerthecustomer’smessagewithin24hours.
b.Replytothebuyer’sinquiryassoonaspossible.Tryourbesttomeetbuyer’sneeds.
c.Fornegativefeedback,bepatienttocontactwiththecustomer,figureoutagoodsolutionandkeepintouchwiththecustomer.d.After-saleservice,supportwhatwecandotohelpthecustomertoremovedoubtsaboutourproduct.e.Upgradingouroperatinglevelandtakingamoreprofessionalattitude.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.Bestregards,

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